Return and Refund Policy

At YSJ, we strive to ensure your complete satisfaction with every purchase. However, due to high demand during Q4 events such as Halloween, Christmas, and New Year, we will not be accepting any returns or refunds. This decision is based on the common trend where customers order desired products for specific events and seek returns after the events have passed.

Please read our updated policy carefully to understand the new changes:

Return Policy for Q4 (October 1 – December 31):

No Returns or Refunds:
During Q4, all sales are final. We will not accept any returns or process refunds during this period. This applies to all items purchased, including those with size issues. We encourage you to review our size charts and product descriptions carefully before making your purchase.

General Return Policy (For Non-Q4 Orders):

Return for Defective Products Only:
We accept returns for defective items only. If you receive a defective product, you must contact us within 3 days of receiving your order to initiate the return process. The item must be unused, in its original condition, and returned in the original packaging.

Restocking Fees:
We do not charge any restocking fees for returned defective items.

Return Shipping Costs:
Customers are responsible for the shipping costs of returned items. If you purchased the wrong product, you will also be responsible for return shipping costs.

No Exchanges:
We do not accept exchanges. If a defective product needs to be replaced, please follow the return process.

Refund Process:

If your return for a defective item is approved, the refund will be processed to your original payment method within 7 days of receiving the returned item. Please note that shipping costs are non-refundable.

Important Notes:

  • We do not offer refunds or returns after a package is in the shipping and delivery process.
  • No refunds or returns will be offered for size-related issues; please verify your size before ordering.

Order Cancellation Process:

  • Full refunds are available if you cancel within 12 hours of placing your order.
  • A 35% deduction applies for cancellations made within 3 days.
  • A 40% deduction applies for cancellations made within 7 days.
  • No cancellations will be accepted after 7 days of placing your order.
  • Customers are responsible for courier charges on cancellations.

Contact Us:

For any inquiries about our policies, please contact us at:
Email: info@yellowstonejacketco.com